Delivery Information

Placing an order

At H2O Aquatics we pride ourselves on customer service. There are no hidden charges with H2O, one of our pet hates is looking on a website and not being able to find out true delivery costs until the checkout process. At H2O our delivery pricing is very simple.

We offer three types of service:

Royal Mail Recorded Post

This service can take up to five working days although typically most items are delivered within two working days. We can only ship some of our smaller products via this service. Please note a signature is required upon delivery.

Standard Next Day Delivery

Order before 12noon and our dedicated delivery partner will deliver any stock item between 8am and 6pm the next working day, Monday to Friday. A Saturday courier can be arranged at a cost of an additional £25.

Please note any livestock deliveries sent on a standard next day service and not insured and at your risk, we recommend the before 12 timed service for all livestock which is insured.

For all orders received after 12noon, we will do our best to pack items up until our last courier collection, but no guarantees can be given that orders received late will ship the same day.

During busy times, all orders will be processed on a first come first served basis.

During promotional periods it is not unusual for the courier companies to be overwhelmed and this can lead to some parcels taking a few days longer to arrive.

Next Day Timed Delivery

As above but this service will ensure your parcel arrives before midday. Ideal for any livestock deliveries or those customers not wanting to sit at home all day.

Please note we try to keep all products in stock, however at times out of stocks cannot be avoided. We will always email you updates on your orders status to keep you fully informed.

We will only dispatch corals, inverts and live rock on a next day delivery service. This service may be suspended in the interests of animal welfare if there is very cold weather forecast. Please note we only ship corals/livestock on set days of the week, to ensure that it can be delivered next day.

We only guarantee livestock deliveries, if you have chosen the before 12 next day AM delivery option. We are now only able to send livestock ( inverts) orders on a before 12 service, they can no longer be sent on a normal next day service.

Please note all Livestock deliveries are sent via APC Courier, the service covers mainland UK only and some areas are excluded from this service.

During busy times our courier partners may at short notice temporarily stop perishable deliveries, due to the weight of parcels in the system.

If you place the order before 12 Noon on:

Tuesday livestock can be delivered on Wednesday
Wednesday livestock can be delivered on Thursday

We can also ship livestock on a Thursday for Friday delivery but this would not be recommended, as occasionally all carriers miss route parcels and being a weekend the following day any problems would be potentially difficult to resolve.

Pricing

Royal Mail Recorded up to 1kilo – £5.99
Next Day courier up to 20kilos – £6.95
Next Day AM up to 20kilos – £16.99
Northern Ireland, Isle Of Man, Isle Of Wight – £18.49
Livestock – £19.99

Please contact us for a quote for Southern Ireland, Highlands, or Channel Islands.

Some areas of Scotland and Northern Ireland are not guaranteed by the courier for a next day service, this may take up to three working days.

We also ship worldwide ( only certain items ) All overseas delivery charges are quoted individually, due to the differing size of items and associated costs with different countries. We can not ship fragile or glass items outside mainland UK.

All outside UK delivery quotations will be emailed within 48hours of receipt of an order or a delivery quote request.

The overseas shipping quotation is just that. Any local import fees or taxes will be payable by the buyer at point of delivery.

Some Glass Aquariums and Sumps can be shipped on a pallet service, some smaller Glass items are collect from store only. If ordering an Aquarium or Sump we will contact you within 24hours of the order being received to advise. Aquarium delivery ranges from free up to £150 depending on the size of the tank and the location of delivery.

Any queries please email us at sales@h2oaquatics.co.uk

For Any Item That Is Out Of Stock We Will Inform You Within 8 Working Hours Of When To Expect The Item, We Try To Always Hold Stock Of The Most Popular Items.

Free Delivery items are to UK mainland only.

Livestock Claims

If you select the before 12 next day service for any livestock items and they parcel arrives late please contact us within 12 hours of receipt of the items.

If the contents are damaged or indeed dead on arrival, please contact us in writing within 12 hours of signing for the parcel.

We also require photos of the bags and animals to be emailed to us within 24 hours of receipt of the goods.

Broken Tube Claims

Please check all T5 tube deliveries before signing for the goods from the courier. It is not acceptable to sign for them unchecked.

We can only accept claims for broken tubes when the above has been adhered to and the courier system clearly shows that they item was signed for as damaged.

Please send pictures of any broken tubes within 24 hours of receipt to enable us to process any claim for damage.

Please note the information contained above forms part of our terms and conditions, a full set can be seen by clicking here

Aquariums

Please note Aquariums can only be delivered to mainland UK.